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Chat and Email support - Online job

Acadecraft is hiring for a back office executive having excellent communication skills who will be responsible for communicating with online customers and internal teams. This position consists of back-end/ operations duties (90% Non-voice, 10% Voice process).

email chat support telemarketing work from home online jobs

Job Description 

  1. Good Written and oral communication skills in English
  2. Experience in handling international clients and customers
  3. Initiate chat conversation on the website through Chat services, Messenger services etc
  4. Emailing the customer and internal team for a quick resolution
  5. Making sure payment and delivery of the services is never gets delayed
  6. Engaging online visitors and guide them through the services
  7. Helping the customers with their online payments
  8. Helping customers in getting their purchased products in-time
  9. Resolving customer grievances and queries with the help internal team
  10. Communicating with the internal team to fix the issue raised by customer
  11. Raising a ticket to the tech team ASAP after an issue was reported by the customer
  12. Patiently listening to customer’s query and wishfully resolving them
  13. Understanding of the overall customer journey on a ecommerce platform
  14. Should have a positive attitude and agility to work in a collaborative environment
  15. Flair for customer/client service with a positive learning aptitude and ability to perform
  16. Should have solution-oriented and committed to make it right resolution
  17. Time management, planning, and scheduling skills

Salary: INR 1,75,000 - 2,25,000 PA.

Industry: Publishing

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations

Role: Telecalling/Telemarketing Executive

Key Skills

Email Support, Non Voice Process, Oral Communication, Inbound Calls, Backend Operations, Chat Support, Non Voice, Voice Process, Outbound Calling, Communication Skills, International Clients, Back Office, Client Servicing Chat

Company Profile

Acadecraft Pvt. Ltd.

Acadecraft Inc. was established in the year 2011 with a dream to change the way knowledge is shared and delivered globally. The organization has been capable of attaining a strong position in the market in an extremely small amount of time. This has been possible only because of our continuous efforts and absolute dedication toward achieving the primary goal to serve people with the best. Every single thing developed at Acadecraft is a result of our expert academicians, renowned teachers, and a wonderful team of content developers who have helped us throughout our journey and have made success so easy. Without these splendid people at Acadecraft, things could have been hard to achieve even in decades, considering the top leaders in the market.

Our Services Includes:

1. Content Development Textbook Writing School & College Level assessment development Student Manual Writing Teacher Manual Writing Competitive Level Exam content development ALT-Text/Accessibility content development

2. Graphics Designing Book cover page design Medical Art design Animation Design

3. Editorial Service Copyediting Proofreading Quality Analysis (QA)

4. Design & Composition

5. E-book Development 

Why Choose us?

ORIGINAL CONTENT 0% Plagiarism in the content Plagiarism report generated through the tool CLIENT COPYRIGHT We provide all content copyright to the client We don't share client guidelines/content with other clients SERVICE WARRANTY If any Item in future found to be technically incorrect, we will redo it without any extra cost COST/TIME SAVING Cost saving on Manpower Hiring Save time as we can start project on short call


Application have to be send through the official website. Please use the option below to send application. 

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