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Digital Content Associate at Amazon, Tamilnadu

 DESCRIPTION

  • · The Primary responsibility of the role is to perform marketing operations to improve visibility.
  • · The role will require the candidate to quickly understand the marketing tools and operation workflow tools.
  • · He/She need to continuously adapt and learn new features on the Editors and improve on his/her acumen to quickly edit and fix up contents. He/she has to follow editing SOP to spot/catch errors in the content.
  • · He/She needs to perform content quality check to qualify user experience for content viewing (flow and format quality). He/she will need to use software tools for quality audit, content editing and data capture.
  • · The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals.
  • · He/She should be a team player and come up with improvement ideas to his direct report and improve the editing/QA process.
  • · The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed.
  • · The role is an individual contributor role.
  • · The role requires a graduate degree with exposure to MS office and comfort with numbers.
  • · In addition the associate should have attention to detail, good communication skills, and a professional demeanor.

BASIC QUALIFICATIONS

  • - Completed under graduation (UG) in any stream.
  • - Analytical knowledge to solve basic mathematical and logical problems.
  • - Knowledge of Excel (Basic excel knowledge and logics)
  • - Ability to communicate effectively (Read, Write, Speak in English)

PREFERRED QUALIFICATIONS

  • · Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
  • · Self starter, good team player
  • · Strong attention to detail in editing content and deep dive and identify root causes of issues
  • · Good at problem solving, data analysis and troubleshooting issues related to content editing
  • · Good interpersonal skills to manage ongoing relationships with software team and inter operations teams
  • · Working knowledge of XML standards would be an added advantage
  • · Knowledge of or experience in Publishing industry is a big plus
  • · Should be able to write SQL queries

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