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Google hiring Support Systems Consultant in India

Job Title : Support Systems Consultant

Google hiring Support Systems Consultant in India

Responsibilities

  • Lead customer support tools projects for one or more products and tools; be a trusted advisor create innovative support solutions.
  • Lead business requirement gathering, oversee implementation, and manage launch readiness with internal and external stakeholders.
  • Prioritize projects to meet business objectives; identify areas of improvement and use data to influence Engineering roadmap.
  • Influence partner teams to prioritize, build, and configure features that delight our users and agents, and create the most impact; create Business Requirement documents and User Acceptance Test (UAT) plans.
  • Build relationships with members of the Support Teams, as well as cross-functional organizations (engineering, product managers, etc.).

Minimum qualifications

  • Bachelor's degree or equivalent practical experience.
  • 5 years of program/project management or consulting experience in the software development industry.

Preferred qualifications

  • Experience in customer support operations.
  • Experience in change management, ensuring adoption and measurement of post-release impact.
  • Excellent written and verbal communication skills, with the ability to build relationships with both business and engineering stakeholders.
  • Ability to work with data and analytics.
Location : Hyderabad, Telangana, India

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